FAQ - Google Apps / Email - Powered by Kayako SupportSuite Help Desk Software

08 Sep 2010

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	FAQ - Google Apps / Email

Solution 1. What is Google Apps?

A bridge between our business and Google products. On one side, we have communication and collaboration needs as an organization. On the other side, there are successful, innovative, online personal Google products. Google Apps allows us to embrace the strengths of both sides.

Google Apps gives everyone at our organization a custom email address, tools for word processing, spreadsheets and presentations, a shared calendaring system and access to a flexible intranet system.

Google quality, Google connectivity. Our brand, our people. Powerful, easy-to-use tools. Communicate via email, instant messaging, and voice calls. Create and share calendar events, documents, and spreadsheets. Access it all from one place - the Start Page.

You can see videos on Google Apps here.

Learn more about the various applications available with Google Apps.

2. Why are you using Google Apps?

To bring together the essential services of our organization. To improve productivity and communication.

We can focus on deeper integration and adding value to the smaller parts while Google focuses on building excellent products, maintaining the feature set, and innovating our communication options for tomorrow.

Our goal is to offer you a reliable, practical, secure, feature-rich collaboration environment. We think Google can help.

We can focus on the core values of our organization, such as customer relationships, and let Google leverage its extensive operational experience with security and privacy.

Hear more about what other Apps customers have to say about using Apps.

3. How do I get started?

Same as you normally do. Log in to our network at my.inteliport.com with your username and password, and you'll be authenticated for Google services as well.

If you want to visit Google services directly, bookmark the Start Page as your browser's homepage. On the Start Page, you can preview your latest email messages, calendar events, and documents.

You can use these default URLs below to log into the services directly.

In addition, we’ve setup these easy-to-remember custom URLs that you can use to access your services:

InteliPort web site

* Personal My Page http://my.inteliport.com
* Email: http://mail.google.com/a/inteliport.com
* Calendar: http://www.google.com/calendar/a/inteliport.com
* Docs: http://docs.google.com/a/inteliport.com
* Sites: http://sites.google.com/a/inteliport.com
* Chat: You can chat in your email account, but you can also download the Google Talk client at http://www.google.com/talk/

4. What options do I have for accessing email?

The primary option is webmail - mail.google.com or webmail.inteliport.net

It's packed with exciting features and integrated with other Google services.

In your online email account, you can chat with your contacts, - including voice and video chats, create filters to organize your in-box before new mail arrives, schedule Calendar events, map addresses in your messages, create groups, share contacts, and track postal packages.

Learn more by visiting the Gmail Help Center.

Alternative access options include:

POP and IMAP

Configuring instructions are very similar to Gmail. In your mail client, anytime you're asked for an email address, enter your full email address (username@inteliport.com).

You can learn more about how to configure POP and IMAP access.

Mobile

You can access Google applications on your mobile phone so that you’re always connected even when you’re on-the-go. Use Gmail, Gtalk, Calendar and Docs on your BlackBerry Smartphones, Apple iPhone and iPod Touch, and other smartphones.

5. How are the Google services linked together?

You have one username and password for all services in the Google Apps package. Once you log in to one service, you can easily access all others.

Rely on the Start Page to provide access to the rest of the services. The Start Page is publicly available, but won't display personalized content until you log in. You can see a recent snapshot of new mail, calendar events, and updated documents.

Within your email account, you can chat with your contacts. You'll receive invitations for calendar events and to collaborate on documents and spreadsheets.

6. What do I need to know about Documents?

It's a web-based word processing and spreadsheet and presentation program. It can help us migrate your documents to Google Apps if their email addresses if they use the same email address with Apps.

- if you've used or now using Google Docs before Apps, we create a new connection between your username and Docs.

- access Docs on your mobile phone.

- Enable Google Docs offline by using Google Gears.

You can get started right away by creating a new document or by uploading a file from your computer. Since the products are integrated, you can use your email account Contacts list to invite people to view or edit your documents.

More Tips

Revision history -- Individual edits are kept so you can see who made changes and revert back, if necessary.
Search -- Just like the rest of Google products, you can harness the power of Google search to look for a document you haven't edited in months.
Security and privacy -- You choose who sees your document. Other users can only access your document or spreadsheet if you add them to the list of collaborators or viewers, or if you decide to publish the document.

You can learn more about Google Docs and get additional help with various issues by visiting the Docs Help Center.

Take a tour to learn more about Google Docs or check out a video on getting started with Docs.

7. I can chat in my email account. Why bother with the Google Talk client?

Free voice calls, voicemail for when your contacts are offline, and file transfers while chatting.

PC-to-PC voice calls (VoIP) are practical and offer great quality. The person on the other end can be anywhere in the world as long as he or she is connected to the Google Talk network.

You can also configure your other cool clients to connect to Google Talk for your domain.

Learn more by visiting the Google Talk Help Center.

8. Where can I find more information?

Help Center: Help Center

Frequently asked questions updated daily by product experts, tutorial videos of key features, user interface screenshots, active discussion groups, and more.

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Created On:

22 Feb 2009 06:33 PM